Why is my Cloud not loading correctly?

Sometimes TimeMoto Cloud isn't displayed with the latest settings, or the page doesn't load properly. In this case, it can help to clear the cache of your browser to ensure no previously saved information is interfering with the loading process.

The following instructions guide you through clearing the cache of the most commonly used browsers. These are also the browsers that are tested for TimeMoto Cloud:

Google Chrome

1. On your computer, open your Google Chrome browser.

2. At the top right, click More (the three dots symbol).

Google Chrome menu

3. Click [More tools] > [Clear browsing data].

Navigate to clear browsing data...

4. At the top, choose a time frame. To delete everything, select All time.

5. Make sure to check the boxes: "Cookies and other site data" and "Cached images and files."

Clear browsing data

6. Click Clear data. Well done! You're all set!

For more information, make sure to visit the Google Account Help page.

Safari (Apple Only)

1. On your device, open your Safari browser.

2. Click on [Safari] in the top bar.

Safari settings

3. Select [Preferences...].

Preferences...

4. A window appears. Select the tab [Privacy]. And click [Manage Website Data...].

To the privacy settings

5. In the search bar, search for "TimeMoto."

Searching for cached TimeMoto data

6. Select the data of "timemoto.com." Then click [Remove].

Removing all cached data of timemoto.com

7. Finish the process by clicking [Done] in the bottom right corner. Well done! You're all set!

For more information, make sure to visit the Safari User Guide.

Microsoft Edge

1. On your computer, open your Microsoft Edge browser.

2. At the top right, click "Settings and More" (the 3 dots).

Settings and More

3. From the menu pop-up, select [History] > [Clear browsing data].

Clearing the browsing data

4. A window appears. At the top, choose a time frame. To delete everything, select All time.

5. Make sure to check the boxes: "Cookies and other site data" and "Cached images and files."

6. Click "Clear now." Well done! You're all set!

For more information, make sure to visit the Microsoft Support page.

Mozilla Firefox

1. On your computer, open your Mozilla Firefox browser. 

2. Click the menu button  and select [Options].

Mozilla Firefox menu

3. Select the [Privacy & Security] panel.

Privacy & Security

4. In the [Cookies and Site Data] section, click [Clear Data].

Cookies and Site Data

5. Remove the check mark in front of Cookies and Site Data. With Cached Web Content check marked, click the [Clear] button.

Clear Data

6. Close the about:preferences page. Any changes you've made will automatically be saved. Well done! You're all set! 

For more information, make sure to visit the Mozilla Support page.

Error 401 Access Issue

If clearing your cache doesn’t resolve the 401 Error when trying to access our website, please try the following steps:

1. Remove Bookmarks: Delete any bookmarks in your browser that lead to our website.
2. Access the Website: Use the following link to reach our site directly: https://cloud-eu.timemoto.com. Alternatively, you can type the URL manually into your browser’s address bar.
3. Save New Bookmark: Once you are on the website, consider saving the previously mentioned URL as your new bookmark for easier access in the future.

This should help you regain access to our services.

Any questions?
Looking for answers but not sure where to start? Check out our Glossary! It's a great resource to help you find the information you need. If you need further assistance, please contact us via the Contact Form.